Return Authorization Required
Returns must be requested within 30 days of delivery. Contact MiniSplitPlus.com before returning any merchandise. Products returned without authorization may be refused. Approved returns must be sent to the return location provided with the authorization and must include any required return information.
Return Condition
Unless the return is the result of our error or a verified defective product, eligible merchandise must be new, unused, uninstalled, and in resalable condition with the original factory packaging, manuals, accessories, labels, and components intact. Products that have been installed, connected, altered, damaged, marked, or used are not returnable.
HVAC Equipment & Matched Components
Mini-split indoor units, outdoor units, controls, and related components must be properly matched by model, capacity, voltage, refrigerant, application, and manufacturer requirements. Ordering an incompatible component does not make the product defective. Customers are responsible for verifying compatibility before installation.
Non-Returnable Items
Special-order items, discontinued items, clearance items, electrical/electronic components that have been installed or connected, opened refrigerant-related items where resale is not permitted, and merchandise that cannot be resold as new may be non-returnable.
Return Shipping & Restocking
Unless the return is caused by our error or a verified defective item, the customer is responsible for return shipping and any applicable freight charges. Original shipping and freight charges are not refundable. Approved returns may be subject to a restocking charge when imposed by the manufacturer, distributor, or return facility.
Damaged Shipments
Freight damage must be handled under the Shipping Policy. Visible freight damage should be noted on the carrier delivery receipt before signing. Keep the shipment and all packaging while a damage claim is being reviewed.
Refunds
Approved refunds are issued after returned merchandise has been received and inspected. Refunds are made to the original payment method when possible. Shipping, freight, redelivery, storage, reconsignment, and other carrier charges are not refundable unless the charge resulted from our error.
Order Cancellation
Cancellation requests should be made as soon as possible. Once an order has entered processing, been released to a supplier, been prepared for shipment, or shipped, cancellation may no longer be possible. Any non-refundable supplier, freight, payment processing, or special-order costs may be deducted from an approved cancellation refund where applicable.